Top Customer Experience Ratings for Co-op, NCBA, and Family Bank in KBA Survey In the latest customer experience survey conducted by the Kenya Bankers Association (KBA), Co-operative Bank of Kenya, NCBA, and Family Bank emerged as the top performers among the country’s 39 commercial banks. The annual survey, designed to assess the quality of service…
In a bold move that could reshape Kenya’s financial landscape, M-PESA Africa, the reigning champion of mobile money, has stepped into the world of physical transactions with the introduction of its new plastic cards. This development marks a significant departure from the virtual realm, offering Kenyan consumers a tangible means of conducting their daily transactions…
In the dynamic landscape of digital lending, M-Shwari, a mobile lending platform owned by NCBA Group, has secured a commanding 34% market share, making it the leading player in the sector. This revelation comes from data provided by the Competition Authority of Kenya (CAK), shedding light on the evolving digital credit landscape in the country….
Kenyan Lawyers now have the obligation to report clients involved in illicit financial activities, following an agreement signed between a lawyers’ association and the Financial Reporting Centre (FRC). FRC officials informed Members of Parliament that the agency has reached a deal with the Law Society of Kenya (LSK) to withdraw a case that had been…
In a resounding celebration of education and opportunity, Diamond Trust Bank(DTB) has announced the commencement of it’s third cohort, consisting of 100 ambitious students from diverse universities, into the much-anticipated DTB Job Shadowing programme. The initiative marks a pivotal step forward in bridging the gap between academic knowledge and real-world application. DTB Job Shadowing programme…
In a significant move set to transform the landscape of mobile financial services, the Central Bank of Kenya has granted Safaricom’s request to elevate the M-PESA account limit to KSh. 500,000. This transformative adjustment is poised to take effect on August 15, 2023, and will be applicable to all M-PESA customers across Kenya. Alongside the…
The Kenyan government has taken action to halt Worldcoin, a cryptocurrency project, from signing up new users in the country due to data privacy concerns. Founded by US tech entrepreneur Sam Altman, Worldcoin offers free crypto tokens to individuals who consent to have their eyeballs scanned, attracting thousands of Kenyans who have queued up to…
Uber and Safaricom have entered into a partnership that will enable Payments for Unbanked Riders through M-Pesa. Through this new partnership, UberEats delivery drivers will also receive their payments via the mobile money platform, and customers will have the option to use M-Pesa for their payments. This collaboration aims to address the needs of approximately…
Depositors of the collapsed Imperial Bank Ltd (IBL) are facing further delays in receiving their payments as a Mombasa tycoon, Mr. Ashok Doshi, has obtained court orders blocking any payments pending the resolution of his petition. The High Court suspended the payments last week, following a challenge by the Kenya Deposit Insurance Corporation (KDIC), accusing…
Kenyan fintech company, Boya Inc, has teamed up with VISA and Diamond Trust Bank – Kenya to introduce a virtual expense card that will facilitate seamless payment and expense management for businesses, all at no cost. Boya’s platform is designed to revolutionize expense tracking and reporting for businesses of all sizes, providing them with unmatched…
