Last week, Housing Finance Bank organized a customer service forum at Silverback Hotel in Mbarara as part of its ongoing commitment to show appreciation to its valued customers. The event aimed to reward customers in the western region and gather valuable feedback. This forum is just one of many customer reward engagements planned by the bank as part of their recently launched 5-year strategy, which aims to achieve a 90% increase in customer satisfaction by 2027.
Leading the event was Mr. John Baptist Kaweesi, the Head of Mortgage and Consumer Banking at Housing Finance Bank. He expressed gratitude to the customers for their presence and highlighted the bank’s efforts to digitize operations, streamline processes, and improve turnaround time for all customer interactions.
“We are dedicated to continuously enhancing our services to meet and exceed customer expectations,” said Mr. Kaweesi. He emphasized that the feedback session in Mbarara provided an opportunity to directly engage with valued customers and gain valuable insights to guide future service improvements.
Mr. Suleiman Sserwadda, the Head of Operations, also expressed appreciation for customers’ unwavering loyalty and trust in Housing Finance Bank. He reaffirmed the bank’s commitment to actively listening to customers and providing personalized solutions tailored to their specific needs and aspirations.
“We consider customer feedback crucial to our success,” Mr. Sserwadda explained. “The input and suggestions from our customers help shape our products and services to better serve their financial needs.”
One long-time customer, Hon. Alimpa John, expressed gratitude to Housing Finance Bank for their support in making his dream of homeownership a reality. He praised the bank’s commitment to providing personalized solutions and exceptional service.
At the conclusion of the forum, guests enjoyed a delightful dinner, and Mr. Alex Bright Mugabi, the Branch Manager of Housing Finance Bank in Mbarara, sincerely thanked all the customers present. He emphasized that the valuable insights gained during the event would guide the bank’s initiatives to improve service quality, enhance customer satisfaction, and solidify its position as a trusted financial partner.
The bank’s customer-centric approach and personalized solutions have positioned it as a trusted financial partner when it comes to facilitating sustainable homeownership and financial independence for the people of Uganda. They reiterated their commitment to organizing various customer engagement sessions throughout the country.
