Housing Finance Bank recently orchestrated a Customer Service Forum at Boma Hotel in a move aimed at enriching customer satisfaction, targeting retail, mortgage, and business clients from Gulu city. This strategic gathering exemplified the bank’s unwavering commitment to refining service standards and surpassing customer expectations through insightful dialogue and feedback.
Led by Mr. John Baptist Kaweesi, Head of Mortgages and Consumer Banking, alongside Ms. Carolyn Agudo, Head of Customer Experience, the forum provided a platform for robust discussions on the effectiveness and impact of Housing Finance Bank’s array of financial solutions, spanning onboarding processes, transactions, investments, and lending services. The agenda was meticulously crafted to enhance customer satisfaction and convenience, aligning with the bank’s overarching mission.
Mr. Kaweesi underscored the pivotal role of customers in the bank’s operations, stating, “We are thrilled to host this year’s inaugural customer service forum as a testament to our ongoing dedication to ensuring our customers are completely satisfied with our products and services.” He emphasized the importance of actively listening to customers, gaining insights into their needs, and offering tailored solutions to enhance their financial well-being.
Ms. Agudo echoed Mr. Kaweesi’s sentiments, expressing gratitude to customers for their loyalty and trust in Housing Finance Bank. She highlighted the bank’s commitment to customer-centricity, emphasizing the significance of customer feedback in driving service improvements. “Customer feedback is paramount to our success. We highly value input from our customers, as it enables us to refine our offerings and better meet their financial needs,” she affirmed.
The forum also featured a poignant testimony from His Worship Alfred Okwonga, Lord Mayor of Gulu city, who shared his transformative journey as a Housing Finance Bank customer. Despite modest earnings, Mr. Okwonga harbored aspirations of establishing educational institutions. Through Housing Finance Bank’s support, he secured a substantial loan, propelling him towards realizing his dreams. Today, Mr. Okwonga proudly oversees four educational establishments, including Gulu School of Health Sciences, Layibi High School, and Gulu School of Nursing and Midwifery.
Housing Finance Bank’s unwavering commitment to elevating customer service excellence and leveraging customer feedback for continual improvements has solidified its reputation as a trusted financial partner. As the bank continues to champion sustainable homeownership and economic empowerment in Uganda, it remains steadfast in its pledge to meet and exceed customer expectations, ensuring a brighter financial future for all stakeholders.
