Top Customer Experience Ratings for Co-op, NCBA, and Family Bank in KBA Survey In the latest customer experience survey conducted by the Kenya Bankers Association (KBA), Co-operative Bank of Kenya, NCBA, and Family Bank emerged as the top performers among the country’s 39 commercial banks. The annual survey, designed to assess the quality of service…
In an era marked by increasing globalization and interconnected economies, East Africa is no exception to the growing need for cross-border banking solutions. However, various challenges have hindered seamless financial transactions across borders in the region. In this article, we’ll explore the cross-border banking challenges faced in East Africa and shed light on the innovative…
In recent years, the financial landscape has undergone a profound transformation, driven by the relentless rise of fintech startups. These innovative and agile companies have rapidly carved out a space for themselves, challenging and reshaping the traditional banking sector across the globe. In East Africa, this disruption is particularly evident, with fintech startups making a…
