In a recent customer notice posted on social media. Equity Bank Uganda has revealed that there is an ongoing investigation into possible fraud on its loan products. The bank which has highlighted its commitment to innovation and customer empowerment, has emphasized its dedication to offering convenient products and services to support customers in reaching their full potential.
Through the notice, the bank has revealed that it has identified a potential fraud involving its Stock Loan and Agent financing products. Individuals, including some staff members and customers, are currently assisting law enforcement authorities in ongoing investigations.
The bank emphasized its adherence to the highest standards of accountability and transparency. Any individual found responsible for fraudulent activities or errors, whether through commission or omission, will be addressed in accordance with the organization’s policies, procedures, and ethical values, as well as applicable laws.
Despite the ongoing investigation, customers are assured that loan services remain accessible through all branches and banking channels.
The Board of Directors and management expressed their commitment to resolving the matter swiftly, focusing on their overarching purpose of transforming lives, providing dignity, and expanding opportunities for wealth creation. The bank aims to maintain its integrity and trustworthiness while ensuring that the necessary steps are taken to address any wrongdoing and reinforce its commitment to customers.
